EliteHealthAU

Privacy Policy

Last updated: 14 June 2026

1. Introduction

This Privacy Policy explains how Elite Health AU (ABN 33 662 848 062) (we, us, our) handles your personal information.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website and platform at https://elitehealthau.com, you agree to the handling of your personal information as set out in this Policy.

2. What is Personal Information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Examples include your name, email address and other details that can identify you.

3. What We Collect

Depending on how you use the platform, we may collect:

Account information

  • Name
  • Email address
  • Login credentials (stored securely)
  • Your membership tier, credit balance, owned products and loyalty status

Transaction information

  • Records of your purchases, order references and membership history
  • Payment confirmation details

We do not collect or store your full payment card numbers. Card payments are handled directly by our payment processor (see Section 5).

Usage and technical information

  • Device and browser type
  • IP address
  • Actions taken on the platform, such as purchases and product unlocks
  • Essential cookies that keep you logged in and remember your preferences (see Section 8)

Communications

  • Messages you send us, including support requests and feedback

Marketing preferences

  • Whether you have opted in to receive marketing communications

We collect only what we reasonably need to run the platform and provide our products and services.

4. How and Why We Collect It

How we collect

We collect personal information:

  • Directly from you, when you register, purchase, or contact us.
  • Automatically, as you use the platform, through essential cookies.
  • From third parties, such as our payment processor confirming a successful payment.

Why we collect and use it

We use your personal information to:

  • Create and manage your account.
  • Process payments, subscriptions, credits and refunds.
  • Deliver the Protocols, Add ons and benefits you are entitled to.
  • Maintain your credit balance, loyalty status and freeze and restore eligibility.
  • Provide customer support.
  • Send you service messages about your account and purchases.
  • Send marketing communications where you have opted in.
  • Improve and secure the platform.
  • Meet our legal and tax obligations.

We will only use your personal information for a purpose you would reasonably expect, or for a related purpose, unless you have consented otherwise or the law permits or requires it.

5. Who We Share It With

We do not sell your personal information. We may share it with trusted service providers who help us run the platform, and only so they can perform their function for us. These are:

  • Stripe, our payment processor, which handles card payments and billing.
  • Supabase, which provides our database and authentication infrastructure.
  • Our hosting and platform provider, which serves the website.
  • Our email and customer communication tools, used to send service and marketing messages.

We may also disclose personal information:

  • Where required or authorised by law.
  • To protect our rights, our users, or the public.
  • As part of a business sale or restructure, subject to appropriate protections.

6. Overseas Disclosure

Some of our service providers store or process data outside Australia. For example, our payment and infrastructure providers may handle information on servers located in the United States and other countries.

Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles, including through the contractual and security arrangements those providers maintain.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include:

  • Secure, access controlled infrastructure.
  • Encryption of data in transit.
  • Payment handling through a dedicated, certified payment processor.
  • Restricting staff access to information on a need to know basis.

No method of transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

8. Cookies

We use essential cookies and similar technologies to keep you logged in and to remember your preferences so the platform works properly. You can control cookies through your browser settings, although disabling some cookies may affect how the platform works.

9. Marketing and Your Choices

If you have opted in, we may send you marketing communications about our products, offers and updates. You can opt out at any time by:

  • Using the unsubscribe link in any marketing email.
  • Contacting us at hello@elitehealthau.com.

Opting out of marketing does not stop essential service messages about your account, purchases or security.

10. Access and Correction

You have the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct it if it is inaccurate, out of date or incomplete.

To make a request, contact us at hello@elitehealthau.com. We may need to verify your identity first. We will respond within a reasonable period. If we decline a request, we will explain why, where we are able to.

11. Data Retention

We keep personal information only for as long as we need it for the purposes described in this Policy, or as required by law (for example, tax and financial records). When we no longer need it, we take reasonable steps to delete or de identify it.

Records of products you own and your transaction history may be retained to support your lifetime access to purchased Protocols and to meet our legal obligations.

12. Minimum Age

The platform is intended for people aged 21 and over. We do not knowingly collect personal information from anyone under 21. If you believe a person under 21 has provided us with personal information, please contact us so we can remove it.

13. Complaints

If you have a concern about how we have handled your personal information, please contact us first at hello@elitehealthau.com so we can try to resolve it. We will acknowledge your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

  • Website: oaic.gov.au
  • Phone: 1300 363 992

14. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above and, where the change is material, take reasonable steps to notify you. Please review this Policy periodically.

15. Contact Us

For any privacy question or request, contact:

Elite Health AU
ABN 33 662 848 062
Email: hello@elitehealthau.com